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Some sales events consist of stock that is already in our warehouse and may commence packing before the sale ends. If this occurs, we may not be able to cancel your order. Even though customers are able to order from multiple sales events at the same time — each different branded sales event may be sent at different times, from any one of our international warehouses. You will also receive an email from the Customer Service Department notifying you as soon as this occurs. To view your orders, please click here: My Orders Why has an item become unavailable With more than 10,, members across 7 countries — taking into consideration all orders placed, only a very small amount of items may become unavailable.

Our teams will always try to complete your order before resorting to issuing you a refund. From time to time, an advertised item may not be available at the time of packing. The sales event stock you see available online is generally not held in our warehouse — but is with our Brand Partners at their warehouses. After this has occurred, our suppliers will then send through this stock and our warehouse teams will then pack the sales event.


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By operating in this manner, we are able to secure lower prices and forward these savings onto our customers! Unfortunately discrepancies can occur, or we may be sent the wrong item from our supplier and we will be unable to complete your order. As soon as we establish that there is a stock error, we will refund you via your original payment method. We sincerely apologise to any customer that this may occur to. What can I do if I never received an order confirmation email If you did not receive an order confirmation email, please check the MY ORDERS section online to see if our system has accepted your order.

My Orders Should you have been charged for an order that has not come through our system, please contact our Customer Service Department and we will assist you locate the order. Before contacting our team — please double check if you have made a second account with OZSALE, as many customers can find missing orders attached to a separate email account such as a work email address.

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To contact our Customer Service Department, please click here: We are unable to accept any bank transfers or cheques. All transactions must be placed by our customers, and cannot be processed via the Customer Service Department. Customers do have a limit of purchasing an item 5 times per order. Should you require any further items, please place a second order.

Boiling Water Taps

The Shipping and Handling fee attached to each order cannot be covered by a voucher or promotional code and must be paid via one of the above payment methods. Please note that some vouchers and promotional codes may attract a minimum spend that excludes the cost of Shipping and Handling. Once your refund has been processed, please allow 2 — 3 business days for the funds to reach your account. If you have utilized a promotional code, this will be refunded to your Deals Direct account as a store credit. Does Deals Direct sell gift cards At this stage, Deals Direct does not offer gift cards for purchase.

Once all customers have placed their orders and the sales event has ended — this is when the magic happens! If the sales event stock is already at our warehouse — we will ship your order straight to your door as soon as possible. If not, our suppliers will organize to ship the sales event stock to one of our international warehouses.

Each sales event listed online has its own estimated delivery time frame. We generally advise that it can take up to days for your order to reach you. Whilst we endeavour to meet our estimated delivery time frames, there are many factors out of our control that mean you may receive your order later than anticipated.

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Electrical Deals Direct - Hand Dryers and Boiling Taps Experts

We do apologise for any unforeseen delays, however - our team is always working hard to get your order to you as quickly as possible. On some occasions, we may not be able to complete your order in full.


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  7. We will inform you as soon as we are made aware of any discrepancies with stock and ensure that you are refunded via your original method of payment urgently. With over 5 major warehouses located all over the world, dispatching over , items each week — you can take ease in knowing that it is only a very small percentage of orders that may be effected. To check the progress of your order, please visit My Orders For sales advertised as 24 hour dispatch or 48 hour dispatch For purchases made before 6pm AEST Sunday to Thursday on eligible sales only.

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    Here at Electrical Deals Direct, a lot of our work is advising customers in buying exactly the right product. Take a look through our customer testimonials, and you will see that this is something we achieve on a regular basis. We do this both over the phone, and also by providing hundreds of articles on various aspects of hand dryers, boiling water taps or heating products — something which has earned us a reputation as "independent experts" in each of these fields.

    As you browse the site, you will come across links to these articles which will help you choose your purchase wisely , but if at any point you would like to clarify something, please feel free to pick up the phone and call our friendly experts on The common thread running through everything we sell whether it is a hand-dryer, a boiling water tap or an electric water heater , is that making the wrong decision can be costly.

    With years of experience of providing products from over 30 different manufacturers to commercial, trade, and residential customers, we have amassed huge amounts of knowledge in each of our speciality areas and are proud of the reputation we have built up. We supply thousands of different dryers from around the world to our customers every year. Whether you are looking for the most advanced blade hand dryer on the market or the cheapest budget eco dryer you can find, you could do worse than have a browse through our Hand Dryer Buying guide a free ebook our call us to pinpoint the best model for you.

    However, not all boiling water taps are the same! Choosing the right functions for dispensing water is one thing, but getting the right quality is also vital. Whether you are looking for the office, or for home, our site has been specifically designed to guide you through the maze of taps, counter-tops units, boiling and chilling units, capacities and prices so you can arrive at exactly what you need. Even if you are a professional, modern electric water heaters can fall in the knowledge gap between plumbers and electricians.

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    Return your item to Deals Direct for FREE

    Visit us in Huddersfield or South Normanton ask about our free warranty offers and latest special offers. We specialise in both integrated and freestanding appliances with huge savings to be made on the biggest brands such as Bosch, Neff, Smeg, Baumatic, AEG, Hotpoint, Electrolux and Miele. Most of our products are available on Rapid Delivery and our team of dedicated advisors are on hand if you require any assistance. We stock the largest range of drones and accessories in the UK. Our prices are the best and we even offer free delivery.

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